Shipping and Returns


The shipment will arrive to your country by EMS within 5 business days.
The package will reach you according to the postal times in your country and according to your country's customs and VAT policy.

If you wish to change the item you purchased, you can do it without any problem.
All you need to do is send us back the item within 14 business days from the date the item was ordered online to replace it and make sure that it was not used or damaged. In addition, the label and the handcuffs that came with the item must be in its entirety.

Return - Refund can be made upon return of the product to us within 7 business days of purchase. We'll credit you for the amount minus 5% of the purchase value and refund it to you through the payment method you used.
Make sure that the returned item has not been used and has not been damaged. In addition, the label and the handcuffs that came with the item must be in its entirety.

Any question or request? Customer Service will be happy to assist:
shop@de-rococo.com
Phone: +972547704300
Delivery address: Ofakim 9, Tel Aviv, Israel.

Comments and additions
* A refund will be processed within a maximum of 14 days from the date of returning the item, less 5% of the value of the purchased items, only to the credit card from which the order was made. It will be executed under the same conditions as the original transaction (ie, a transaction in installments will be credited to a number of matching payments, and a transaction that is charged for a single payment will be credited a single fee). There is no need to contact the credit card company to cancel the deal - we will take care of it for you. If you have any questions or concerns, please contact us at shop@de-rococo.com.
* Provided by the Ministry of Health: Wigs, socks and pantyhose, underwear and swimwear underwear are non-refundable and / or replaceable.
* Refund depends on the cost of the product over 50 NIS.
* Items may be returned in the sail or in the operation up to 7 business days from the date of purchase. For items purchased / discount / sale or not at full price - it is not possible to receive a monetary credit, but only credit for purchasing the site.
* Direct cards can not be won, and therefore, DirectCard holders are entitled to receive credit on the site only.
* You can not return a single item purchased as part of a set, but only the entire kit on all items.