The shipment will arrive to your country by DHL EXPRESS within 2-5 business days.
Once your entire order has been dispatched, we will e-mail you a shipping confirmation with the tracking number.
RETURNS
At Dé Rococo we offer FREE RETURNS, no restocking fees, and a seamless return process with a pre-paid return label!
All orders are eligible for a return if less than 14 days have passed since the order date.
To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it with the original tags.
To start with your return, please complete the return process via our Returns Portal.
Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund.
If you are approved, then your refund/return will be processed as you chose via store credits, gift card, or directly your original payment method.
CUSTOMS
We ship DDP (Delivery Duty Paid) worldwide. This means we cover all relevant import taxes and duties in advance to provide the most seamless shipping experience.
Taxes and duties on all orders are not refundable through Dé Rococo. You may, however, be able to obtain a duty refund from your local customs bureau.
CONTACT
Any questions please email us at shop@de-rococo.com
