Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email Customer Care at shop@de-rococo.com and we will track the order on your behalf.

If your purchase has not been processed we can cancel an order or edit your shipping details.
We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed. Immediately contact Customer Care team shop@de-rococo.com. 

We’re so sorry for the inconvenience! Please send us an email with your order number to shop@de-rococo.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!

You can sign up to our restock notifications!
Please go to the product of interest on our website. Click on the “EMAIL WHEN AVAILABLE” option and fill out the request.

We strive to process all orders in 2-5 business days from when the order is received.

Once we have received, inspected and approved your return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. 
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.

Our return and exchange policy allows for only one return or exchange per order. Exchanges are free of charge, and returns are at a discounted rate of $15 USD for a refund to your original payment method. However, in exceptional cases, a second return from the same order can be accommodated for a fee of $30 USD, representing the standard return shipping cost.

Redeem it at www.de-rococo.com.
Apply your unique gift code during checkout.

Please contact Customer Care team shop@de-rococo.com. Please be ready to provide us with your gift card code.

Never! Unless otherwise specified.

Romy is almost always a size S across the board and a size 25 in bottoms.

Sure! Please reference the fit tips, size charts and model stats on each page. If you need any additional help, please email us at shop@de-rococo.com .