Yes! Once your order has left our warehouse you will receive a tracking number by email. You can check the current status of your shipment. Alternatively, you can email Customer Care at shop@de-rococo.com and we will track the order on your behalf.
If your purchase has not been processed we can cancel an order or edit your shipping details. We are unable to combine orders, alter sizes, add or remove pieces to an existing order once it has been placed. Immediately contact Customer Care team shop@de-rococo.com.
We’re so sorry for the inconvenience! Please send us an email with your order number to shop@de-rococo.com and include a picture of the damaged or wrong product. We’ll make sure to look after you!
You can sign up to our restock notifications! Please go to the product of interest on our website. Click on the “EMAIL WHEN AVAILABLE” option and fill out the request.
Soon… we promise! We get so excited about our new styles that we sometimes share sneak peeks on social media. Send a screenshot to shop@de-rococo.com and we’d be happy to let you know the name of that item and its planned launch date.
DELIVERIES
We strive to process all orders in 2-5 business days from when the order is received.
If your package is lost in transit we will do everything we possibly can to assist you. We are not responsible for packages once proof of delivery is generated. Once the carriers have received the package we cannot be responsible for delivered items that have been lost or stolen.
RETURNS
Once we have received, inspected and approved your return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
Our return policy allows for only one return per order at a discounted rate of $15 USD for return shipping. However, in exceptional cases, a second return from the same order can be accommodated for a fee of $30 USD, representing the standard return shipping cost.
Items included in the sale section are final sale and not refundable. No exchanges available for final sale items.
PAYMENTS
The card in use may have expired. You may have exceeded the authorized credit limit. Please contact your bank. Your billing address may differ from your shipping address. Please call your credit card company to verify your information. A mismatch can cause an inconvenience in all purchases. Always check that all fields are filled in correctly.
GIFT CARD
Redeem it at www.de-rococo.com. Apply your unique gift code during checkout.
Please contact Customer Care team shop@de-rococo.com. Please be ready to provide us with your gift card code.
Never! Unless otherwise specified.
You are not able to use your international gift card in Israel.
You must buy a gift card from https://www.de-rococo.co.il/ in NIS to use a gift card in Israel.
NEWSLETTER
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each newsletter.
FIT
Romy is almost always a size S across the board and a size 25 in bottoms.
Sure! Please reference the fit tips, size charts and model stats on each page. If you need any additional help, please email us at shop@de-rococo.com .
Many of our styles are intended to fit a little more oversized than you may be used to. If we recommend sizing up or sizing down, we’ll let you know on the product page. Otherwise, we encourage you to take your usual size and experiment with layering, tucking, folding sleeves and more. Email us anytime for styling or fit advice.
